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For standard items using FedEx Ground or UPS Ground, the estimated delivery time is 2-3 business days after leaving the warehouse.
For special items like oversized, irregularly shaped, or overweight items using truck (LTL for heavy items) shipping, the estimated delivery time may vary.
NorthSky distributes its warehouses across the United States. The shipping location for each order will depend on the products ordered and inventory availability. We'll ship your order from the nearest location to you to ensure it reaches you as quickly as possible.
We work closely with our couriers and delivery partners to meet the estimated delivery dates provided to you when you place your order. However, due to extenuating circumstances, orders may not be delivered according to the estimated arrival time shown during purchase. If your order has been delayed, please feel free to contact our customer service team and they can assist in finding a solution.
If you have any requests for early or delayed shipping, please contact our customer service team as soon as possible. We'll do our best to accommodate your needs, but please note that in certain cases, early shipping may not be possible.
If the order has already shipped and changes need to be made, please reach out to our customer service team via phone.
We utilize third-party logistics couriers for our shipments. For standard items, NorthSky offers free shipping on orders over $75. For orders under $75, a $5 shipping fee will be charged. Please note that for special items, such as oversized, irregularly shaped, or overweight items, the standard shipping fee rules do not apply. Additional shipping charges will be calculated based on weight and delivery distance.
For details regarding our logistics policies, please refer to our full shipping policy by clicking Shipping Policy.
If your order has not arrived within the expected time frame, check your tracking information for updates. If the tracking indicates that your package is still in transit or if you have any concerns, please contact our customer service team.
Contact the NorthSky customer service team (information below), and we will be more than happy to help you resolve any shipping issues as quickly as possible.
Online chat
Phone: 1-800-805-6686
Email: customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary. Please check our holiday schedule.
For your convenience, we consolidate our shipments. However, certain materials may come from multiple warehouses or suppliers and cannot be fully consolidated. If you have any questions or concerns about the shipping method for your order, please contact our customer service team.
NorthSky customer service team is here to help.
1-800-805-6686
customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary
Please check our holiday schedule.
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BUILT STRONG, PRICED RIGHT™
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Enjoy free standard ground shipping on orders of $75+, with some exceptions for oversized items. Orders under $75 incur a flat $5 fee for shipping and handling.
Orders placed by 2:30 PM local time typically ship the same day, with delivery expected in 1-2 days. Orders placed after 2:30 PM will ship the next day, with delivery expected in 2-3 days.
Most items are eligible for return within 30 days, with NorthSky covering all return shipping costs.
Products must be in new condition, and additional details or photos may be requested. Returns that don’t meet the criteria may face fees, be ineligible for a refund or qualify for store credit.
Once you’ve initiated a return from the “My Orders” section in your account, you will receive a confirmation email with a return shipping label and instructions.
Refunds are issued to the original payment method upon receipt and approval of the returned items.
There’s no room for error, in your work or in ours. That’s why we’ve crafted an extensive network of global manufacturers as obsessed with excellence as we are. And our quality control measures are unmatched, with every one of our products undergoing detailed inspection and stringent testing.
Interested in exploring alternate payment terms? We work with our customers to ensure purchasing and payment is as simple and as smooth as possible. Learn more and apply here today.
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