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If you have any questions about specific products, feel free to contact us or use our online chat service and we will assist you in acquiring the necessary information or any other queries you may have.
Please contact our customer service team and we will be happy to help you with any inquiries regarding product availability and delivery times.
Online chat
Phone: 1-800-805-6686
Email: customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary. Please check our holiday schedule.
If you're unsure about the specifications or models of the products you need, please feel free to consult our customer service representatives or use our online chat service. We have dedicated technical staff who can assist you in determining the most suitable product.
Online chat
Phone: 1-800-805-6686
Email: customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary. Please check our holiday schedule.
We strive to ensure that all items are delivered in perfect condition. If you have received a damaged item, we sincerely apologize for any inconvenience caused. Please contact our customer service team at your earliest convenience so we handle the problem as quickly as possible. Upon confirmation by our customer service team, we will make every effort to rectify the situation: by issuing a refund or sending a replacement.
Please note that only selected items are covered under warranty. For details on which products qualify and the specific terms of coverage, we kindly ask you to contact our customer service team. They will be happy to assist you with any questions you may have regarding your product warranty.
NorthSky customer service team is here to help.
1-800-805-6686
customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary
Please check our holiday schedule.
BUILT STRONG, PRICED RIGHT™
BUILT STRONG, PRICED RIGHT™
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Speedy Delivery Hassle-Free Returns Quality Guaranteed Flexible Payment
Enjoy free standard ground shipping on orders of $75+, with some exceptions for oversized items. Orders under $75 incur a flat $5 fee for shipping and handling.
Orders placed by 2:30 PM local time typically ship the same day, with delivery expected in 1-2 days. Orders placed after 2:30 PM will ship the next day, with delivery expected in 2-3 days.
Most items are eligible for return within 30 days, with NorthSky covering all return shipping costs.
Products must be in new condition, and additional details or photos may be requested. Returns that don’t meet the criteria may face fees, be ineligible for a refund or qualify for store credit.
Once you’ve initiated a return from the “My Orders” section in your account, you will receive a confirmation email with a return shipping label and instructions.
Refunds are issued to the original payment method upon receipt and approval of the returned items.
There’s no room for error, in your work or in ours. That’s why we’ve crafted an extensive network of global manufacturers as obsessed with excellence as we are. And our quality control measures are unmatched, with every one of our products undergoing detailed inspection and stringent testing.
Interested in exploring alternate payment terms? We work with our customers to ensure purchasing and payment is as simple and as smooth as possible. Learn more and apply here today.
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