${ item.value }
Skip to content
Cart
Processing and delivery times typically may vary depending on specific circumstances. For items in stock, we typically aim to ship within one business day and delivery times are dependent upon the shipping option selected at checkout.
For items not in stock, the purchasing team will be notified within a single business day and will provide a delivery estimate as soon as possible.
You can view the status of your orders by accessing the My Orders section of your user account page. Additionally, you can also contact us via telephone or the NorthSky website online chat function to inquire about the real time tracking status of your order.
If you find your order information has not been updated/synced 48 hours after placing your order, please contact our customer service via the contact information provided. A customer service team representative will be able to assist and provide you with your order information.
You can cancel an order by accessing the My Orders section of your user account page and requesting a cancellation for any order that has not yet shipped. Our facilities will typically begin processing your order 15 minutes after order placement, if cancelled before this you can expect to receive the refund within 1-2 business days.
If you experience extended waiting times for your order or receive a notification from the courier that your order has been lost, please reach out to our customer support team immediately and our team will discuss the best available options.
If you have received confirmation from the courier that your order has become lost or misplaced; please take a screenshot or save the notification, then forward it to us for an immediate resolution of the issue.
NorthSky customer service team is here to help.
1-800-805-6686
customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary
Please check our holiday schedule.
BUILT STRONG, PRICED RIGHT™
BUILT STRONG, PRICED RIGHT™
Stay informed with NorthSky
Sign up to receive product updates, exclusive deals, and news.
Speedy Delivery Hassle-Free Returns Quality Guaranteed Flexible Payment
Enjoy free standard ground shipping on orders of $75+, with some exceptions for oversized items. Orders under $75 incur a flat $5 fee for shipping and handling.
Orders placed by 2:30 PM local time typically ship the same day, with delivery expected in 1-2 days. Orders placed after 2:30 PM will ship the next day, with delivery expected in 2-3 days.
Most items are eligible for return within 30 days, with NorthSky covering all return shipping costs.
Products must be in new condition, and additional details or photos may be requested. Returns that don’t meet the criteria may face fees, be ineligible for a refund or qualify for store credit.
Once you’ve initiated a return from the “My Orders” section in your account, you will receive a confirmation email with a return shipping label and instructions.
Refunds are issued to the original payment method upon receipt and approval of the returned items.
There’s no room for error, in your work or in ours. That’s why we’ve crafted an extensive network of global manufacturers as obsessed with excellence as we are. And our quality control measures are unmatched, with every one of our products undergoing detailed inspection and stringent testing.
Interested in exploring alternate payment terms? We work with our customers to ensure purchasing and payment is as simple and as smooth as possible. Learn more and apply here today.
Contact Us
