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You can get the digital version of your receipt from the website. In addition, we will mail a delivery note to you with the goods. Upon receiving the goods, please inspect them carefully and be sure to retain the note. If you require a personalized invoice please contact our customer service team to assist you.
On the My Orders page in the user center of the NorthSky website, you can get a digital version of an invoice/receipt by opening a specific order and clicking the Invoice button. If you encounter any additional issues during the process, please don't hesitate to reach out to our customer service team.
We typically issue invoices/receipts based on our company's invoice template. If you have any special requirements, please explain the situation to our customer service before or after placing your order and provide your desired invoice template.
If you need to change the invoice header information, please contact our customer service promptly through online chat or by calling 1-800-805-6686 and provide us with your new full invoice header information.
You should be able to retrieve your invoice/receipt via the My Orders section of your user account page. If the digital copy is not present, please contact our customer service team so we are able to assist.
NorthSky customer service team is here to help.
1-800-805-6686
customerservice@northskysupply.com
Monday - Friday: 7am - 7pm (CT)
Holiday hours may vary
Please check our holiday schedule.
BUILT STRONG, PRICED RIGHT™
BUILT STRONG, PRICED RIGHT™
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Speedy Delivery Hassle-Free Returns Quality Guaranteed Flexible Payment
Enjoy free standard ground shipping on orders of $75+, with some exceptions for oversized items. Orders under $75 incur a flat $5 fee for shipping and handling.
Orders placed by 2:30 PM local time typically ship the same day, with delivery expected in 1-2 days. Orders placed after 2:30 PM will ship the next day, with delivery expected in 2-3 days.
Most items are eligible for return within 30 days, with NorthSky covering all return shipping costs.
Products must be in new condition, and additional details or photos may be requested. Returns that don’t meet the criteria may face fees, be ineligible for a refund or qualify for store credit.
Once you’ve initiated a return from the “My Orders” section in your account, you will receive a confirmation email with a return shipping label and instructions.
Refunds are issued to the original payment method upon receipt and approval of the returned items.
There’s no room for error, in your work or in ours. That’s why we’ve crafted an extensive network of global manufacturers as obsessed with excellence as we are. And our quality control measures are unmatched, with every one of our products undergoing detailed inspection and stringent testing.
Interested in exploring alternate payment terms? We work with our customers to ensure purchasing and payment is as simple and as smooth as possible. Learn more and apply here today.
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